Information Technology Services

Submit an IT Service Request

Need assistance with your computer, networking, telephone, databases or other media/electronic resources?

These services managed by Information Technology Services (IT). If you cannot find the information you need below, please contact IT staff by submitting a Help Desk ticket or calling (360) 442-2250.

IT Support Center/Help Desk

• Accessible anywhere, anytime at https://helpdesk.lowercolumbia.edu/
• Login with same UN/PW you use to access your computer.
• Find answers in the Knowledgebase. (No login required)
• Submit tickets, check ticket status, review ticket history. (Login required)
• All tickets saved in a database
• Quality of Service Statistics

Administrative Resources

• IT Technology Master Plan
• IT Projects
• Technology in Education Committee

Forms

• IT Support Center/Help Desk - used to submit standard technology service requests
• IT Project Evaluation Form - used to prioritize new IT projects
• Technology Request Form - used to request new applications and services that typically require a contract
• Request to Purchase Non-Standard Technology Equipment

Quick Reference Guides

• Change Your Password
• ctcLink
• Email Management Tips
• Office 365
• Update Your Directory Information
• Voicemail
• Wireless Access