How to deliver Smart Service on the telephone

Phone Script (for answering incoming calls):

Thank you for calling Lower Columbia College, The Smart Choice! My name is _______________. How may I assist (help) you today?

[Conversation]

In closing - use terms such as you're welcome, glad I could help you, let us know if you have any further questions.

(Avoid using "no problem" in place of "you're welcome.")

Phone Script (for external single voicemail message):

Thank you for calling Lower Columbia College, The Smart Choice!

You have reached _______ (name) _________, (title). I am sorry I missed your call today. Please leave a message including your name, phone number and the best time to reach you and I will return your call.

In the meantime, please visit our website at lowercolumbia (dot) edu.

Thank you and have a great day!

(Replace "I" with "WE" if it is a department wide number and not used by a specific individual.)

Phone Script (for external multi-use voicemail message such as the Entry Center):

Thank you for calling Lower Columbia College, The Smart Choice!

You have reached (Dept. Name)_________. Your call is important to us, so please leave a message including your name, phone number and the best time to reach you and we will return your call.

In the meantime, please visit our website at lowercolumbia (dot) edu.

Thank you and have a great day!

Phone Script (for leaving a voicemail message on someone else's phone):

Hello, my name is _____________from Lower Columbia College, and I'm returning your call from __________ (when original message was left).

If you need assistance, please feel free to call me back at your earliest convenience. I can be reached at 360.442.xxxx.

In the meantime, please visit our website at lowercolumbia (dot) edu.

Thank you and have a great day!

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